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Thanks for choosing The Scale People, Inc/The Lab People, Inc! We’re here to help with all your calibration, sales, and service needs. By working with us, you agree to the following terms and conditions, so please take a moment to check them out.

Our Info:

  1. Pricing and Payment

  • Prices: Our prices are based on the latest market rates and may change without notice. If you’re returning an item, please note that a restocking fee might apply, and we’ll need the item in its original packaging.
  • Payment Terms: We accept payments by check, credit card, and ACH. Please note that a 3% processing fee may apply to credit card payments. Payment is due upon receipt unless credit terms have been evaluated and approved. Your credit references may affect the net terms offered, and we reserve the right to adjust your payment terms based on credit evaluations and history. If payment is late, you may be subject to additional fees. In such cases, your account will be put on hold, and no products or services will be provided until payment is made.
  • Taxes: Depending on where you’re located, state or local taxes might apply to your order. We’ll make sure to include any applicable taxes in your final invoice. If you are tax-exempt, please provide a valid tax-exempt certificate at the time of your order.

  1. Freight and Shipping

  • Freight Charges:
    Freight charges will be added to your order and are based on the size, weight, and destination of the shipment. We strive to provide accurate shipping estimates, but actual costs may vary.
  • Shipping Terms:
    All shipments are made FOB Origin.
  • Delivery Time:
    Estimated delivery times are provided at the time of order. While we make every effort to meet these timelines, please note that delays can occur due to factors beyond our control, including those caused by the manufacturer from which the product is sourced. We are not responsible for delays caused by the carrier, manufacturer, or other unforeseen circumstances.
  • Freight Carrier:
    UPS is our preferred shipping carrier. Additional charges may apply for special handling or expedited shipping.
  • Customer Responsibilities:
    Please inspect all shipments upon arrival. If there are any issues with your order, such as damage or missing items, report them to the carrier and to us immediately. Claims for shortages or damages must be made within 24 hours of receipt.

  1. Return Policy

  • Manufacturer Approval:
    Some returns are subject to the manufacturer’s approval, meaning we may only be able to accept a return if the manufacturer allows it.
  • Restocking Fee:
    Items may be subject to a restocking fee. The exact fee will depend on the specific item and the manufacturer’s policies.
  • Original Packaging:
    All returns must be in their original packaging. Items not returned in original packaging will not be accepted.

  1. Warranties and Liability

  • Manufacturer’s Warranty:
    All warranties are based on the manufacturer’s discretion. While we do not provide any warranties from our company, we will assist you in handling any warranty claims with the manufacturer. Please contact us directly with any warranty-related issues, and we’ll coordinate with the manufacturer on your behalf.
  • Evaluation Fee:
    There may be an evaluation fee for warranty claims or product assessments. This fee is determined by the manufacturer and may vary depending on the situation.
  • Limitation of Liability:
    Our company is not liable for any defects or issues with products beyond the manufacturer’s warranty. We do not assume any responsibility for the performance or failure of products.

  1. Calibration Services

  • No Warranty on Calibration Services:
    We do not provide any warranties on our calibration services. The accuracy and functionality of the equipment after calibration depend on how it is handled, maintained, and used by the customer following the service. Once the calibration is completed, we are not responsible for any changes in the equipment’s performance or condition.
  • Post-Service Handling:
    After we complete the calibration, we have no control over how the equipment is handled by the customer. Any issues that arise after the service, including those related to mishandling, environmental conditions, or other external factors, are the responsibility of the equipment owner (Customer).
  • Customer Responsibilities:
    The customer is required to verify that all equipment and quantities quoted are provided to the technician at the time of service. The Scale People is not responsible for the customer’s equipment management, including tracking or ensuring that all necessary equipment is available for service.
  • Acceptance Decision Rule:
    For all calibration services, a simple acceptance decision rule is used. Per ILAC G8:09/2019, the measurement uncertainty value will not exceed 10% of tolerance.

  1. Customer Obligations

  • Accuracy of Information:
    Customers are responsible for ensuring that all information provided to The Scale People, Inc/The Lab People, Inc is accurate and complete. This includes but is not limited to, details of the equipment to be serviced or purchased, quantities, and any specific requirements related to the service or order. Customers must carefully review quotes to confirm that they reflect their needs and expectations.
  • Equipment Sales:
    For equipment purchases, customers must provide accurate information regarding their equipment needs, shipping addresses, and any other relevant details. Any discrepancies or inaccuracies in the information provided may lead to delays or errors in order fulfillment.
  • Order Changes or Cancellations:
    Once an order for a product is placed, it may not be possible to stop or cancel the order. If changes or cancellations are requested, additional fees may apply, depending on the manufacturer’s policies. The ability to modify or cancel an order is at the discretion of the manufacturer, and we will do our best to assist you, but there are no guarantees.
  • Providing Equipment for Service:
    Customers must ensure that all equipment and quantities quoted are available and provided to the technician at the time of service. Failure to do so may result in delays, incomplete service, or additional charges. The Scale People is not responsible for managing or tracking customer equipment.
  • Compliance with Laws:
    Customers must comply with all applicable laws and regulations related to the use and maintenance of their equipment. This includes adhering to safety standards, operational guidelines, and any other relevant legal requirements.
  • Timely Payment:
    Customers are expected to make payments in a timely manner according to the terms agreed upon. Late payments may result in additional fees, account holds, and the suspension of further products or services until payment is made.
  • Responsibility for Post-Service Handling:
    Once the calibration service is completed, the customer is responsible for the proper handling, maintenance, and use of the equipment. The Scale People is not liable for any issues that arise from how the equipment is managed after the service.
  • Tax Exemption Documentation:
    If a customer is tax-exempt, they are required to provide a valid tax-exempt certificate at the time of the order. Failure to do so will result in applicable taxes being charged.

  1. Confidentiality

All customer information, service documentation, equipment information, calibration certificates, intellectual knowledge, quotes, and pricing provided by The Scale People, Inc/The Lab People, Inc (“Confidential Information”) are our property. You agree to:

  1. Keep It Confidential: Hold all Confidential Information in trust and confidence. Don’t disclose or release it to any third party, except as allowed by these terms.
  2. Use It Only As Directed: Use the Confidential Information only for the purposes described in these terms.

The disclosure of Confidential Information doesn’t transfer any rights to you. You can share this information only with your employees, consultants, or contractors who have agreed to similar confidentiality obligations. You’re responsible for ensuring they comply.

If we request in writing, you must destroy or return all materials containing Confidential Information within five days. You’ll also need to confirm in writing that you’ve complied.

These confidentiality obligations will last as long as the information remains confidential.

  1. Assignment

You cannot assign or transfer any part of these Terms or any order, including any rights, interests, or obligations, without our prior written consent. Any attempt to do so without our consent will be null and void.

  1. Force Majeure

Neither party will be liable for delays or failures caused by events beyond their reasonable control (“Force Majeure”). This includes natural disasters, government actions, strikes, or other unforeseen events. If such a delay or failure lasts more than 30 days, the other party may terminate the order by providing written notice.